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A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home systems and appliances.
For sellers, it can help their home sell faster. Home warranties offer added value to listings by increasing buyer confidence, helping the home stand-out from the rest. For buyers, home warranties help protect their new investment and help them avoid high repair and replacement costs on covered items.
Simple - our commitment to customer service. Because our company focuses all resources and efforts on home warranty service, we listen to our customers' wants and needs in order to provide a great customer experience. Have confidence knowing that AHS will be there for your client long after the sale.
The FlexPlan is an innovative home warranty concept offered only by American Home Shield. The FlexPlan allows customers to build custom protection plans from an offering of unique packages and options, covering the repair or replacement of many of the most frequently occurring breakdowns of home systems and appliances.
It's different in several ways:
The concept of the FlexPlan is based on building a custom plan with unique coverage packages and options. It all starts with the Core Coverage Plan:
Beyond the Core Coverage Plan, homeowners may decide to customize their coverage with one or both of the packages and/or the additional options listed below:
Correct. It's key to understand that ServicePlus and CoveragePlus aren't new kinds of AHS warranties; they are each distinct "bundles" of additional coverage homeowners may wish to add to the Core Coverage Plan. Customers may add one or both of these options to the Core Coverage Plan, as well as any additional options from the list of add-on coverages. On the other hand, a homeowner may choose to purchase the Core Coverage Plan on its own for basic AHS coverage.
The AHS FlexPlan is the result of American Home Shield acting on suggestions and requests from our customers, employees, contractors and the real estate community as a whole. We take this feedback very seriously and have created a new product we hope addresses much of what we've heard.
Beginning April 1, 2008, the AHS Home Warranty FlexPlan is available to include on listings and closings in all states except Alaska and Hawaii.
Through June 1, 2008, you may choose between the FlexPlan and the other products offered in your market; however, after June 1, 2008, the only product available will be the AHS Home Warranty FlexPlan.
Yes. Approximately two weeks after closing, each homeowner receives a contract package, complete with contact information, peel-off wallet reference cards, specific coverages and exclusions, system and appliance maintenance tips and much more. Additionally, the homeowner will receive periodic customer relationship mailings and e-mails with valuable home and maintenance information. That's why it's so important to include as much client contact information on the application as possible.
There are several reasons, all benefits to you and your clients. One, AHS knows from experience that if we maintain contact with a homeowner throughout their contract period, they are more satisfied with their purchase decision—and that reflects well on you. Two, by keeping contact, we ensure that the homeowner knows how to contact us when they need us most. Three, if the homeowner does have a service issue, AHS is able to follow-up after the problem is resolved.
No. It's still just as easy as before to request service. Customers can request service one of two ways. They can call 1-800-776-4663 24/7/365 to reach a highly-trained customer service representative at one of our three U.S. call centers or go to www.AHSservice.com and complete a simple online service request form.
A Trade Service Call Fee is a small expense to the customer which is due each time a contractor comes to the home to diagnose a problem. The amount of your Trade Service Call Fee can be found on the back of the application. Additionally, the service fee amount may vary depending upon the number of trade service technicians requested for service.
The various service trades are Heating/Air Conditioning, Plumbing, Electrical, and Appliance. For example, one trade equals one service fee whereas two trades equal two service fees, etc. This is not to be mistaken with the number of items each trade service tech will be repairing. So, if a homeowner requests service for a plumber to repair a faulty hot water heater there will be only one service fee due. If the homeowner's request requires the plumber to work on a number of different items (2 water closets and a hot water heater) there will still be only one service fee due. On the other hand, if a homeowner requests service for a plumber and an electrician there will be two services fees due because these are considered two different trades.
After service has been performed, we send a follow-up customer satisfaction survey to all customers with an e-mail address on file. We use the results from those surveys to not only improve our customer service delivery, but to help grade our contractors as well.
Since founding the industry in 1971, AHS has focused on providing the most innovative products in the industry, like the FlexPlan, as well as offering the best customer service delivery to our customers. Unlike other home warranty companies, which can be an ancillary service of a financial institution, home warranties are our only business. So we're dedicated to delivering the total package of innovative product and quality service to satisfy our customers.
For more information or to place an order today, you have 3 sources:
