Build ~ Burn ~ Build! Addressing Colleague Error!

I just received an email from a young man who is an assistant to a mortgage lender that I work with.  I was cc'd on the email as he sent it to the client letting him know he was pre-approved.  As I scanned the email I was immediately struck by the number of misspelled words! My objective is certainly not to be hyper-critical to this young man yet my professional side was cringing!  Yikes, this went out to the client!  I know that we all make mistakes but most of us work diligently to insure that the communications that we send out have been proofed for mistakes. One of the best methods that I have found when addressing an issue with another person is to BUILD ~ BURN ~ BUILD.  Simply put, begin the conversation on a positive note (build), gracefully address the area that needs a bit of correction (burn) and always end on a building note of encouragement! What I am noticing is that the younger generation is much more relaxed on spelling and grammar in general.  I get this on some level as texting has become a viable way to communicate. However, an email is a generally a more formal mode of communication. When the abbreviated words and just plain misspellings occur in an email intended for business purposes however, this is not a good thing.  What would you do?  Would you email the young man back and point out the mistakes?  Perhaps just give his boss a call and gently explain the mistakes.  I know that I would want to know! Here is an example of some of the words that jumped out at me in this particular email:It's a tuff market out there! I hope to meat you soon! In my book, these are glaring and do not send a great message to our clients.  We are dealing with their most valuable asset, their home.  In order for them to trust us a the professionals who will they will be entrusting a lot, shouldn't we be putting our best efforts out there in all areas? Build ~ Burn ~ Build has shown to be an effective method for me when needing to address any type of situation that requires a bit of correction.  Sandwich the correction aspect with a strong and positive layer and most likely it will be received in a better light.  Give it a try ~ it is an effective method when we need to address a colleague regarding an error.       "Have you fully lived today?" Paula L. McDonald ~ REALTOR® Broker ~ The Woodlands, Texas 936-203-0279 Direct Selling The Woodlands real estate and surrounding areas! Paula@ChevauxGroup.com               Copyright 2015 Paula McDonald