Kiki Koymarianos' Blog

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Living in The Woodlands
KELLER WILLIAMS REALTY THE WOODLANDS
        EMAIL ME        1401 Woodlands Pkwy, The Woodlands, TX 77380     Phone: (281) 364-1588     Fax: (281) 310-5052
After a long and successful career in Banking, Kiki transferred her enthusiastic personality and considerable skill set to the real estate field. Her previous finance and mortgage experience blends seamlessly with her emphasis on creating personal client service that goes beyond expectation; she knows that the creation of a long-term relationship is far more valuable than any single transaction. Kiki has been a full time Real Estate professional since 2004 and is licensed in both TX and FL.
APR
25
A tagline is a phrase or sentence consistently associated with your name, brand, service, and logo. Look and think about what your differentiated skills offer consumers. A good tagline is
a promise that you can keep.

Tagline Checklist:

* Is it less than 10 words?

* Does it connect emotionally with your audience? (Don’t be afraid to use pronouns like you & your)

* Does it imply an audience benefit?

* Is it fresh, but not too trendy?

* Is it unique to your market place?

* Does it capture your brand’s essence?

* Does it positively match your image?

* Is it specific enough?

* Is it memorable, brief, & to the point?
APR
19

E-Newsletter Advice from an Expert

An interview with email newsletter pro Michael Katz

AmyBlack, Editor, Hints & Tips e-Newsletters

by Amy Black,  Constant Contact Editor, Hints & Tips e-Newsletters

At Constant Contact, e-newsletter expert Michael Katz is something of a legend. I may be overstating it a bit, but it's true that several of our executives mention Michael's newsletter often as an excellent example of compelling content.

Michael also uses his newsletter skills on behalf of the clients of his business, Blue Penguin Development. In our interview, he shares some of the same pearls of wisdom with us that he does with his clients.

Why are you so passionate about email newsletters?

I stumbled onto the power of e-newsletters by accident. In 2000, I was writing a newsletter that went to about 30 people. After a little while, I noticed that people I'd never heard of were asking to be added to the list. I also started getting requests from readers to help them develop a newsletter for their own client base. Eventually I switched to doing email newsletters exclusively.

What I love about e-newsletters is how well this one tool covers so much marketing ground. A newsletter keeps you in front of clients, prospects, and colleagues; gives you a platform for sharing your focus and perspective; and helps you clarify your point of view. On top of that, it's easily forwarded, easily archived, interactive, and has almost zero variable cost. For a small company, a newsletter all by itself can serve as a powerful marketing program.

What do email newsletters have the potential to accomplish?

They can help you break through the clutter so your company stands out in a memorable way. A newsletter is a way for those who read it to check you out and get a feel for you and your company. In this way, the newsletter is a proxy for an ongoing relationship. It's word of mouth on a large scale.

What are the top three things to keep in mind when creating an e-newsletter?

Number one: Content is what matters most. It's no longer a technical challenge to publish a newsletter. The challenge is getting someone to stop what they're doing and read what you have to say. Sending content that the reader values is the only way to gain permission to stay in the inbox.

Number two: You have to stay focused. It's tempting to cover lots of topics and involve lots of voices within the company. That's a mistake. If you want to stand out as the publisher of essential information, you need to write to a specific target with a narrow topic focus.

And number three: Think of publishing a newsletter like exercising. It only works if you keep doing it. The good news is if you can make it a part of your life, after a while it gets both easier and more effective. So commit to a monthly schedule and a year of publishing.

What are some common mistakes people make in their newsletters?

The most common mistake is writing too much about themselves, what I like to call a "Me-Newsletter." All about what we're doing and who we're working with and why we're so wonderful. It may be true, but your readers don't really care. I recommend companies think of their newsletter as a magazine: It's about something in particular and it's written for a specific target.

The other common mistake is taking all the personality out of the writing in an attempt to sound "professional." I'm not against being professional, but it tends to be dry and boring. Drop the jargon, write in the first person, and talk about the things you really believe in.

What types of information do you advise your clients to include in their newsletters?

Useful information that your target audience values. What do you know that I need? If you are a service organization, develop a reputation first as someone with a useful and interesting perspective and when there's a need you can fill, the phone will ring.

If you are a retailer, help me become a better consumer of what you sell. Give me your insider's perspective in an interesting, informative way. Don't worry about selling me on buying your stuff; teach me. The funny thing is, I'll buy more of your stuff when you do that.

Coming up with content can be a challenge. What do you do to make it easier?

Use your own experiences. If you know enough to run a business in a given industry, you have a lifetime of content. Those who buy your products and services will always be novices, so use that gap between your expertise and my interest in learning more.

Are there any secrets you can share with our readers to help them find greater success with their email newsletters?

The bottom line is that this tool only works to the extent the recipients want what you have to say. If you can develop a reputation as a source of useful, interesting, unbiased information within your area of expertise, you'll expand readership and your customer base too.

APR
15

It's All About the Plan

Take charge of your marketing by creating a schedule

CorissaSt. Laurent, Regional Development Director, New England

by Corissa St. Laurent,  Constant Contact Regional Development Director, New England

If you're like me, you most certainly have a few favorite TV shows you like to watch regularly. One of mine is Modern Family. And even though, thanks to my DVR, I don't need to watch it at the time it originally airs, I'm aware of the show's schedule. I know exactly when it's on and when I'll be able to look for it in the queue.

There's a funny thing about a regular schedule. When you know when to expect the things you like, you actually start to look forward to them. And when they're not there you take notice. You may even miss them!

What does this have to do with marketing, you may be asking? Well, if you've been haphazardly creating content without a regular schedule, you could be missing out on this very powerful phenomenon. It's this regular schedule that allows you to finally take charge of your social media marketing.

After all, wouldn't it be great to have people looking forward to the marketing content you create? And better still to have them disappointed if they missed it?

That's the power of regularly scheduled programming.

When you make the decision to choose a schedule, and remain consistent with it, you'll start to see the benefits much quicker than if you were to continue down the path without one.

You'll start to notice more of everything within your online marketing plan: more subscribers, more readers, more fans, and more followers. You'll finally be in charge of your social media marketing.

Why is a regular schedule so powerful?

Again, just like a TV show, you're able to promote something specifically. For example, you can tease across social networks about what's coming up in your latest blog post or email newsletter. Just like the commercials do this for your favorite show or the nightly news.

This allows you to generate interest and warm people up for the bigger conversation you're planning.

When you think in this way, based off a regular schedule, your marketing becomes more focused and engaging by nature, which is exactly what works in the social media space.

So what tools should you include on a regular schedule?

Let's take a look at the top four social media marketing platforms and the bare minimum you should post to them, and then adjust to achieve more from your marketing. 

The key is to choose schedules you can stick with. If the below suggestions don't work for you that's fine. Adjust as necessary. But be sure to commit to whatever schedule you choose.

Use the following suggestions as a starting guide for your regular schedule:

1. Blog. Plan on posting to your blog at least once a week. Same day, same time, every week. You may want to experiment at first with the exact times to see how your audience responds.

2. Email. Plan on sending an email to your list at least once a month. Again, experiment with days and times. Then stick to something consistent.

3. Facebook. Update your Facebook Page status at least once a day. Experiment with the different times to find out when you get the most engagement. Be sure to review your Page Insights to see what content people are interacting with the most.

4. Twitter. Update your Twitter status at least three times a day. Remember, you don't always need to create the content you share. Find interesting links from those within your industry, and include a comment with your point of view.

Isn't this going to take a lot of time you don't have?

Yes. And no.

At first you may need to allot yourself a bit more time. But once you have your schedule outlined, it's faster and easier to plug in the content where it's needed.

Thanks to tools like HootSuite you can schedule updates in advance to both Twitter and Facebook. That's great if you can only grab a few minutes here or there. Also, NutshellMail makes it easy for you to monitor and respond to questions and comments from an email that gets sent to you on a schedule you choose (kind of like my beloved DVR).
 
And of course, you're able to schedule your email marketing and blog posts to go live whenever you want them to.

So start thinking about a regular schedule for your marketing.

Then you'll be on your way to creating fresh content that helps you get and keep more subscribers, more readers, more fans, and more followers! And just maybe your marketing will become as popular as your favorite show.


What kind of schedule have you created for your email and social media sharing and what kind of response are you getting?

APR
1

5 Places Where You Should Never Give Your Social Security Number

Every time you go to a new doctor or dentist and they give you a clipboard brimming with documents to fill out and sign, notice how they always ask for your Social Security number? Do you dutifully give it up? Did you ever wonder if they really need it?

I once asked a doctor why he wanted it. His response: “I don’t really know. I guess it’s because we’ve always asked for it.” (In actuality, most doctors ask in case your insurance doesn’t pay the entire invoice and/or to fill out a death certificate if you die. Offer a next of kin who knows the number instead, and your phone number for billing issues.)

Almost every day somebody asks for your Social Security Number and, like the Grand Marshal of a parade throwing rose petals or candy to the crowd, you probably give it up without giving it a second thought — because that’s what you’ve always done.

So, the next time someone asks you for your Social Security number, reflect on this: In December, the Army announced that hackers stole the Social Security numbers of 36,000 visitors to Fort Monmouth in New Jersey, including intelligence officers. Cyber activists took control of the CIA’s website. The private information, including some Social Security numbers, of celebrities and political leaders including FBI Director Robert Mueller and Secretary of State Hillary Clinton were exposed.

The sensitive data of First Lady Michelle Obama, Vice President Joe Biden and Attorney General Eric Holder, recently were posted on a website for the world to see.

Hackers even listened in on a phone call in which the FBI and Scotland Yard were discussing the criminal investigation against those very same hackers!

And, these incidents are only the crumbs on top of the coffee cake when you consider that hackers and thieves have improperly accessed more than 600 million consumer files since 2004.

Monty Python had it right

The moral to these horror stories is that if your Social Security number is stored on any computer anywhere, hackers will find a way to access it, or a compromised or disgruntled employee may well walk out the door with it. If your doctor, gym, or child’s grade school claims otherwise, that their security systems can protect your private data better than the CIA, FBI and Scotland Yard, to quote Monty Python: “Run away!”

Your identity is your biggest asset, and your Social Security number is the key to your personal kingdom. With it an identity thief can wreak havoc, hijacking your old credit accounts, establishing new ones, buying cars and houses, committing crimes, even obtaining medical products and services while pretending to be you, endangering not just your credit and your reputation, but also your life.

Consumers whose Social Security numbers are exposed in a data breach are five times more likely to become fraud victims than those who aren’t, according to the latest identity fraud report by Javelin Strategy & Research.

Just say no

For better or worse, you are the gatekeeper. The person most responsible for shielding your Social Security Number is you. Therefore, your mission is to limit, as best you can, the universe of those who gain access to it.

Here’s a short list of companies and organizations that have absolutely no business requesting your Social Security number:

1. Anyone who calls or sends you an official-looking email, who texts you a link to any site or designates a number to call where you are asked to confirm your SSN. If they call, check the credit or debit card that is the subject of the communication, call the customer service number listed on the back, and ask for the security department. If they email or text, do the same, or go directly to the institution’s website (provided you know who they are). Make sure you type the correct URL, and make sure that the page where you are asked to enter your information is secure. Only provide personal information if you’re the one who controls the interaction.

2. Public schools: Your utility bill confirms your address. Your email and phone number give them channels to contact you in an emergency. Asking for your Social Security number is overkill.

3. Little League, summer camp and the like: For the same reasons as school, a Social Security number should never be required by these groups. If they ask for your child’s birth certificate, show it to them, don’t leave it with them unless they can prove they will protect it. And even then, can you really believe them?  If you use credit to pay for the activity, the organization may need your Social Security number. If you pay for it upfront or with a direct debit to your bank account or credit card, they don’t. Period.

4. Supermarkets: A frequent shopper card is neither a loan, nor a bank account. It’s merely a tool grocery stores use to track your purchases, primarily for marketing purposes. Regardless, many supermarket chains request customers’ Social Security numbers on their application forms. Refuse.

5. Anybody who approaches you on the street, whether it’s a cell phone company salesman offering a free T-shirt or someone running a voter registration campaign: Never, ever give your SSN. If you want an ill-fitting T-shirt festooned with corporate logos, buy one. If you want to register to vote, go to your county board of elections in person.

This is the short list. There are plenty of other organizations that should never get your Social Security number, and if you know one that I’ve left out, please leave it in the comments.

Don’t just hand it over

Once you realize how often you are asked for your Social Security number, you may be surprised. It happens literally all the time. So, the next time someone does, as they inevitably will, here’s how to handle it:

1. Take a minute and think. Maybe they ask for SSNs blindly, because everyone else does, or because that’s how they’ve always done it. Maybe they actually need it. See if their reason sounds legitimate.  (Update: For example, Credit.com’s Credit Report Card does ask for your SSN in order to generate your credit score and credit report summary — an industry standard – but the information is fully encrypted with a bank level authentication process.)

2. Negotiate. There are many different ways to identify you without a Social Security number, including your driver’s license or account number. Fight to use those instead.

3. If you must share your Social Security number, do so, but make sure the people taking it down have strong security measures in place to protect it. That said, you only have their assurance and frankly, in light of the mistakes people make and the sophistication level of hackers, who really knows if they can protect it?

Overcoming the addiction

If all this sounds like a giant pain in the neck, you’re right. It is. In the midst of our busy lives, we shouldn’t be the only ones concerned with protecting our most valuable identity asset, but it is what it is. Until somebody creates a Silver Bullet for identity theft, we are forced to take matters into our own hands.

Don’t be passive; ask the companies and nonprofit groups with which you do business how they plan to protect you. Do they password protect and encrypt all the personal information they collect? Do they have strict controls on who has access to computers containing your Social Security number, and do they keep this sensitive data off laptops, tablets and hard drives that are easy to steal or lose?

Like the doctor I met, many companies collect Social Security numbers they don’t need because they’re operating on autopilot. They’ve always done it, and their colleagues at other companies do it, so the practice continues and spreads on the strength of simple, dumb inertia. I believe that we are smarter than that. By demanding that companies do a better job protecting our personal information, and refusing to hand out our Social Security numbers like candy at a parade, we can force them to get smarter, too. And if they don’t think we’re serious about this and the government doesn’t finally force them off their Social Security number addiction, it is highly likely that the ultimate regulator of the American economic system, class action attorneys, will be knocking on their doors.

MAR
27

Upcoming Important Tax Deadlines

April 15th - Partnership Tax Returns Due - Due date for 2012 income tax returns for Limited Liability Companies (2 member or more LLCs), General Partnerships, and Limited Partnerships (Form 1065). An automatic six-month extension may be obtained by filing Form 7004.

 

April 15th- Individual Tax Returns Due - Due date for 2012 Personal Income Tax returns (Form 1040). An automatic six- month extension may be obtained by filing Form 4868.

 

April 15th- Retirement Plan and HSA Contributions Deadline - Last day to make a retroactive contribution to traditional IRA, Roth IRA, Health Savings Account, SEP-IRA or solo 401(k) for the 2012 tax year. However, if you get an extension, you have until October 15th to fund a SEP-IRA or solo 401(k)..


April 15th - CALIFORNIA RESIDENTS!! - Franchise Tax Payments Due - If you have an entity Registered to do business in California (domestic or foreign) your $800 minimum tax is due by April 15th. If you are a S-Corp or C-Corp, use Form 100-ES, and click here are the Instructions. If you are an LLC, use Form 3522 and the Instructions are included with the Form. 

MAR
5
What should I wear?! Decoding common party dress codes     

White tie: This is the most formal type of event. Think dinner with the Queen, night at the opera or Vanity Fair's Oscar Party. Think formal and expensive as you can afford to buy, borrow or rent. Women should wear very formal, long gowns (think Presidential Inauguration Ball). Gloves are optional. Hair is elegant updos, nails freshly done but understated, bring out the red lipstick, but expertly applied. This is not the time for glitter on eyes or body or any other current fad. If it's cold, an expensive long black coat or black cashmere wrap.

Black tie: Again, long gowns in satin or velvet but less dressy than white tie are good selections. It is always a safe bet to go with an elegant black dress. You can go with shorter knee-length dresses (stay away from minis) and beading or elegant trim is fine. Hair and makeup follow the same rules as white tie - the finished look should be polished and elegant. Shoes - think rhinestones, decorative stones or beading. Jewelry of full strand pearls, gold or platinum chains with pearls or diamonds or diamond tennis bracelets and necklaces are appropriate.

Creative black tie: This requires formal dress, but a little trendier and more fun. Try tuxedo pants and silky halter with gorgeous heels; satin ball gown-skirt with formal sweater set; cocktail dress, elegant evening separates, think red-carpet hip and trendy designer wear. Hair and makeup can be more trendy too - you can break out the body glitter and fun lipsticks or eye shadows. Hair can be worn down or a more casual updo.

Black tie optional: This event is still formal, but with a little more flexibility in what to wear. Cocktail dresses, long dresses or elegant evening separates.

Business formal attire: This means nice office attire. Dressy suits or conservative dresses are appropriate. Don't go with outfits that are too slinky or too sexy - save that for cocktail party attire.

Informal, semi-formal or after five: This is not the same as casual. If it is an evening event, go with a cocktail dress or elegant separates. If it is a daytime semi-formal event, wear a knee-length dress, a dress suit or dressy separates.

Cocktail attire: Knee-length dresses can be paired with sexy sandals or try tailored trousers beaded shells or silky tube top. Throw on your little black dress and add fun hosiery, or a vintage brooch, or faux-fur wrap. Simple jewelry is fine, leave the jewel-intensive stuff for more formal events. No denim, sweats, cords or T-shirts. Hair can be fun, messy updos, high ponytails, messy buns or wear hair down and sleek or sexy curls. Glossy lips, shimmery eyes and body glitter turn up the heat.

Business casual: This is a dressed up version of your casual clothes. Khakis, slacks or skirt, dressy T-shirt or sweater set, open-collar shirt and jacket. Your outfit should communicate professionalism but business casual can mean different things. If it is a company function, large companies might expect a sport coat and tie while smaller companies would expect khakis and a nice polo shirt.

Casual attire: This typically means "anything goes". But leave the dirty, "didn't buy it ripped that way" stuff at home. Pull out your best jeans (darker the better) with a nice shirt or sweater. You're going to a party, not the grocery store. Put a little thought into your outfit.

Resort attire: Think golf or country club. Daytime wear might be nice short skirts, elegant capris, linen pants paired with nice shell in summer fabric and color, nice sundress or casual dress (knee length or longer for evening), chic sandals or flats, newish clean sneakers for daytime. For comfort in the sun, add a beautiful chic floppy summer hat and cool sunglasses. Be sure to "weather proof" your hairdo for breezing outdoors or humidity- cool hair clips, skinny metal or faux croc headbands, casual updos or ponytail.

Wedding casual: For daytime, choose a short dress in a floral print or bold color for summer weddings, sunshine yellow, hot pink azalea in a breathable fabric. For casual evening wedding, a short dress but in a darker color such as brown, black or navy, or choose a simple cocktail dress. For outdoor wedding, dressy capris or nice pants are easier than a dress to tame in the breeze. For outside, cute flats make walking over the ground easier and you won't worry about your heels sinking in. If the wedding is on the beach, be prepared to take off your shoes for easy walking and a great pedicure and polish in a fun summer color is a must! If you'll be in the sun, a chic hat and cool shades might make you more comfortable.

By Tammy Golden
FEB
27
7 Places Your 2013 Down Payment Might be Hiding

If buying a home is on your New Year’s Resolution list for 2013, know this: your biggest challenge will almost certainly be coming up with your down payment and closing costs.  

Whether you’re trying to scrape by with 3.5 percent for an FHA loan or you’re planning to put down a full 20 percent, saving for a down payment
might be the largest savings endeavor you ever undertake, after retirement planning.

But don’t let that daunt you. Look at it as more of a challenge or a game than a slow-slogging deprivation-driven chore. In fact, I suggest that you add something to your scrounging and saving:
scavenging. Finding your down payment money hidden in resources that are right in front of you can be a fruitful and fun angle to take on an otherwise overwhelming goal.

Use this short list of oft-untapped down payment treasure troves to open your eyes to funds that might be hidden in plain sight:

1.  Your budget’s biggest line items. I like to get maximum bang for my buck. And I like to enjoy my life, too, so depriving myself of little luxuries without getting much mileage toward my goal is definitely low on my savings strategies list. But I’ve often found that if you take your top 10 or so monthly expenses, there are almost always at least one or two that you could slash significantly or totally do without, push come to shove: all without feeling as deprived as you would if you cut your daily coffee.

Home buying is one of those push-meet-shove-type situations. If you’re serious about coming up with your down payment funds, sit down during your holiday off-days, and backtrack over your monthly budget (if you have one) or your last month’s checking account statements. Isolate your top 10 budgetary line items and do an internal gut check on whether there is anything on this list that you can slash or eliminate.

If this seems obvious or silly to you, don’t scoff before you give it a chance. I have seen buyers do this exercise and decide to:
  • move home or to a cheaper place to eliminate rent
  • go from two cars to one to eliminate a car payment
  • cancel cable or switch cell phone service providers to get rid of a hundred bucks or more every month,
pressing fast-forward on their down payment savings and home buying plans by many months, even years.

2.  Your bad habits. Have you heard yourself say - out loud or internally - I’ve got to stop:
  • smoking
  • drinking so much
  • eating out so much
  • eating so much junk
  • watching so much TV
  • drinking so many sugary coffee drinks
  • impulse shopping
  • OSUI:  Online Shopping Under the Influence (it’s a real thing - I promise!)
- or anything in that vein? Well, each of these are bad habits that cost. And because they are  often engaged in compulsively, they can cost much, much more over time than you have any idea you’re actually spending.  

Again, far be it from me to suggest that someone who works hard every day shouldn’t treat themselves to a coffee or lunch here or there. The fact is, if you deprive yourself too severely, there’s a good chance your efforts to cut back and save will be very short-lived, and possibly even backlash into binging behavior.  But if there’s a habit you’ve been wanting to change for health or other reasons that also costs you a pretty penny, you might find it easier to make those changes when you know you’re doing it in service of your vision of owning a home.

So, make a project of it. Figure out roughly what you’re spending on your bad habit, and set up an automatic saving transfer from your checking account into your down payment savings account. Then, get and leverage some habit-changing resources, like those at ChangeAnything.com or in one of my favorite books this year, The Power of Habit: Why We Do What We Do in Life and Business. Then, when you feel the compulsion to engage in your bad habit, come to Trulia instead and peruse new listings in the price range and neighborhood of your own target dream home - that will help you stay on track by staying mindful of what’s really important.

3.  Your stuff.  When you need to save money, there are really only two levers you can pull: you can spend less, or you can make more. Selling stuff you have and don’t use or need is a relatively painless way to make more money to go toward your down payment.  If you’re really serious about home buying, put everything on the table.

I’ve known buyers-to-be who sold any and everything, including:
  • cars and motorcycles
  • clothes, costumes, shoes and handbags
  • hobby-related gear (bikes, tools and even costumes)
  • furniture and antiques
  • and electronics, CDs and even books (think: TVs, computers, old smart phones, etc.)
to fund their down payment and home buying-related debt elimination plans.

Don’t underestimate the amount of cash you can bring in from the stuff you already own. Millions of home owners worldwide are now renting out rooms or floors of their current homes for short periods of time on sites like Airbnb and VRBO. Sites like Getaround and Zimride
FEB
25

4 Ways to Hater-Proof Your Home, Before You List It


And this is particularly true with real estate and putting your home on the market - because homes, locations, aesthetics and such are so much a matter of personal preference, some people will find something to criticize about even the most perfectly staged, priciest properties on the market.  

As a home seller, your job is not to try to make your home be all things to all people.  That said, you don’t want to be the house that nearly every buyer and broker sees, rolls their eyes and utters the same few, predictable deal-killing criticisms. Fortunately, what is predictable is avoidable. Let’s explore the most common things buyers hate about listings they see. In the process, you’ll get equipped to sidestep those issues and, in large part, hater-proof your own home.

House Hater Complaint #1:  Odors. Some of you might think I’m beating a dead horse, here. But as long as house hunters keep emailing me to ask why, in the name of all that is sacred, they keep seeing homes that smell like all sorts of madness and mayhem, I’m going to keep repeating this message.

Viewing a home sounds like it’s all about the visual of the experience. And visuals are critical - your home should be in its Sunday best, so to speak, when it’s being shown, in terms of being spruced, staged and clutter-free. But when a buyer comes to see your home, they don’t turn off the rest of their senses. And there is nothing that can turn a buyer off from a home, they’d otherwise like, quicker than a powerfully bad odor - in particular, cigarette and pet odors in a house that seems to have been well-cleaned create the concern that they might be permanent and that the buyer might not be able to get rid of them without dropping some serious cash on cleaning or even removing wall, window and floor coverings.

If you are a seller and you know that someone has been habitually smoking in your home or that you have had a “challenge,” let’s say, with pet accidents, do not ignore the problem. And do not think that because you had the carpet shampooed or the drapes cleaned, or because YOU can’t smell anything, that the problem is gone.  The fact is that the human sense of smell very quickly gets used to smells that it lives with or is surrounded with on a regular basis.  So it’s critical to get your agent, stager or even your friends and family members - who don’t live with you and love you enough to be honest! - to help you detect bad smells and odors, and make sure they are eradicated by any means necessary, before you place your home on the market.

House Hater Complaint #2:  Glaringly extreme overpricing. There’s the kind of overpricing that makes a buyer say, “Hmmm - seems a bit high. Let’s go see it, but we might have to offer a little less than the asking price if we like it.”  Then there’s the kind of overpricing that makes buyer say “I’ll wait until a price reduction” or worse, hold their sides from laughing.

When overpricing is glaring, many buyers and buyer’s brokers will comment on it or inquire about it. What they are less likely to do is actually come out and see the place - especially if they weed it out online after comparing its specs to all the other homes in the area and the price range.  Often, homes this severely overpriced simply don’t sell, or not until after they’ve had some serious price cuts or have been on the market so long buyers begin to feel confident about making lowball offers.

In fact, the goal is the opposite - you want your home to stand out as a property that is not dirt cheap, but does present a good value for the money - that’s what motivates buyers to get out of their chairs and into the property for a viewing.

Here’s how to hater-proof your home’s listing against this issue: fixate on the comps. Smart sellers deactivate their emotional attachment and very human tendency to overvalue their precious homes by poring over the sales prices (not list prices) of similar, nearby homes that have recently sold. Your agent will be happy to help you walk through this data and will almost certainly recommend a list price, but ultimately you make the decision about the price point to list your home at.

Also, consider using your broker’s first Open House as an additional hater-proof measure: if the agents overwhelmingly comment that they think the home is significantly overpriced, listen.

House Hater Complaint #3:  Dirt and messes. Possibly the single largest source of House Hater Complaints I’ve ever heard are the dirt, messes, piles and personal belongings that buyers find so distracting, when they walk into a home for a viewing or Open House. Obviously, homes that are filthy from floor to ceiling are fertile fodder for haters, but often those homes are bank-owned or otherwise distressed so that the sellers aren’t likely to do much.  What is underestimated is how often even savvy home buyers are distracted (and disgusted) by relatively clean homes that just have a few outstanding messes, like piles of dirty dishes in the sink, piles of dog poo in the yard or even piles of papers, mail, books or clothes lying out in plain view.  

Will one or two such items ruin the sale of your home? Perhaps not. But a few of them (or more) can certainly distract a buyer enough that they fixate on your messes and, in the process, fail to see what is so great about your property.  And as I see it, cleaning up, meticulously, before every single showing is free - so it makes no sense to even run the risk of turning off a prospective buyer by letting messes get in the way of their ability to visualize themselves and their families flourishing in your home.
 
House Hater Complaint #4:  Lots of little malfunctions.  All of us tend to think our homes are in fantastic condition.  After all, you have the furnace maintained regularly, you’ve got granite and dual paned windows - maybe you even had the floors refinished or the walls painted in preparation for putting your place on the market.

That’s all fantastic - all the non-cosmetic work you’ve done to maintain and improve your home should be trumpeted in your marketing materials, and the cosmetic items will (or should) speak for themselves. But here’s the thing: buyers who visit your home won’t be running your dishwasher or testing the furnace (at least not until inspections).  What they will do - almost unconsciously - is:
    •    flick light and fan switches
    •    open or close window coverings, closet, room and entry doors,
    •    open and close drawers, cupboards, gates and fences and
    •    hold the handrails as they walk up and down the stairs.  
They will hear leaky faucets and point out water spots from long-ago repaired leaks, and they will notice (or potentially trip on) uneven exterior tiles, paths and walkways. And even though these items might be vastly less expensive to fix than the roof or sewer line you had replaced, they are much more visible and noticeable to a buyer.  In fact, buyers don’t always even know that the little malfunctions and repairs that need doing are little or inexpensive. And when they notice a bunch of these sorts of things in a single property, they can jump to the conclusion that the whole place is rickety.

Since these little fixes are inexpensive to make, have them completed before you list, if at all possible. You might even ask your agent to walk through the property with you and to give you a handyperson reference for someone they know works efficiently.

FEB
22

How to post on Facebook Real Estate Pages

When you learn how to post effectively on your Facebook real estate page, it becomes obvious how powerful Facebook marketing can be for your real estate business.

Allow us to dissect the anatomy of a Facebook post and show you the raw power of one single post on your Facebook real estate page wall.

The Anatomy of a Post

Facebook marketing is viral

The viral nature of a Facebook Post

When you dissect an effective Facebook wall post, like the one you see at the right, you'll find 4 sections.

  1. The photo or video content
  2. The headline
  3. The interaction or engagement section
  4. The analytics/ stats

Let's look a little closer at each of the 4 sections.

1. It all starts with great content

If you want to get more from your real estate Facebook page, make sure you ALWAYS post with a photo or video.

Photos are eye-catching and interesting.  Not only do pictures tell a thousand words about your real estate page, but they make your business look interesting.  And "interesting" = Likes.

And not only do photos make you look more interesting, but the engagement rate on your posts can be up to 50x higher on average.

That's right — up to 50x higher!

Don't believe it?  See for yourself.

Visit the Facebook page of houzz.com.  Look at how many Likes, Comments, and Shares they get when they use a full-size photo on one of their Facebook posts.  Then look at how many interactions they get when they just post a link (a link will have the little cameo image to the left of the text block).  Pretty clear, right?

But why is more engagement important?  Engagement is your FREE marketing.  That's right — every time someone Likes, Comments, or Shares your photo, it tells their friends about your business page automatically.

That's FREE marketing.  If you're not getting engagement on your Facebook real estate page wall posts, you're just wasting time posting!

Get engagement for the free, viral marketing only Facebook can provide. 

2. The headline — Ask for engagement

When you post your headline on your Facebook real estate page, keep two things in mind.

First, short and sweet works better.  80 characters or less is best practice — people just don't like to read long paragraphs anymore.

Secondly, your headline is your call-to-action.

When you remember that engagement = free marketing, you'll realize getting engagement is your whole point of posting!

And when you realize this simple fact, it becomes obvious why the great Facebook posters are always asking questions and requesting Likes, Comments, and/or Shares ON EVERY SINGLE POST they do.

If you want FREE marketing from your Facebook real estate page, make sure your headlines are telling people what engagement you want from them!

3. Your engagement results

Are you getting results with your posts?  It's easy to see.  Just count up the number of Likes, Comments, and Shares on any given post on your Facebook real estate page.

Every one of those interactions is providing your business free marketing.

Make no mistake, free marketing is the primary goal of having a Facebook real estate page.

In the evolution of your page, you'll likely see average interaction levels like the ones in the table below.

Page Likes Expected Engagement Level*
0 – 200 1 – 8 per post
201 – 500 8 – 15 per post
501 – 1,000 15 – 50 per post
1,000 – 3,000 50 – 100 per post

* Likes + Comments + Shares

Well?  How are you doing?

If you aren't seeing these levels, or if you habitually have zero engagement your posts on your Facebook real estate page, it is likely your strategy needs improvement.

For a free evaluation of your Facebook real estate page and 15-minute demo of our system, sign up at the bottom of the page.

4. Gain more "insight" into your marketing statistics

Once you start building your engagement and your community of followers on your real estate page, use the built-in Facebook insights module for a quick summary of posting activity.

The Facebook insights module, which automatically activates once your Page hits 35 Likes, not only gives you a quick summary of your post's engagement results (see bottom of image above), but it also gives you a summary list of the results of all of your post titles so you can quickly learn what posts work well and which don't.

The great thing about Facebook's insights analytics module, is that it is much easier to setup than Google Analytics.  In fact, there is zero setup at all with Facebook Insights.

FEB
18

Stopping Foreclosures

Ways to Stop Foreclosures

By , About.com Guide

Avoid foreclosures

Look into ways to stop foreclosure before you lose your home.

© Big Stock Photo

Home owners who are facing foreclosure often dread dealing with the facts that got them to that place. If they think back to when they first bought that home, losing the home was probably the furthest thing from their mind. Few home owners actually plan to go into foreclosure.

Reasons For Pending Foreclosure

Apart from those who knowingly participate in mortgage fraud -- with the intention of never making a single payment -- most homeowners face sudden extenuating circumstances that force them to stop making timely mortgage payments. Here are a few of those reasons:

  • Job loss / unexpected unemployment
  • Sudden illness or medical emergency
  • Death in the family
  • Divorce / loss of second income
  • Excessive debt obligations
  • Job demotion or promotion denials
  • Inability to pay an adjustable interest rate that increases
  • Unexpected major home maintenance expense

Ways to Avoid Foreclosure

The best way to avoid foreclosure is to prevent the filing of a Notice of Default. Lenders do not want to foreclose but will file a Notice of Default to protect their interests, if necessary. If you know you are unlikely to meet your mortgage obligation, the first thing you should do is call your lender.

Don't put it off, be embarrassed or ignore letters from your lender because those responses will make the situation worse, not better. Depending on your particular situation and hardship circumstances, here are some options your lender might propose to you:

  • Time to make up your payments.
    Lenders might agree to wait before taking legal action against you and let you work out a repayment plan that is affordable for you. This is called forbearance.

  • Forgiving a payment.
    If you can agree on a way that you will be current after missing a payment or two (without the means to pay it back), the lender might give you a break and waive your obligation. This is called debt forgiveness, and it rarely happens.

  • Spread out the missed payments over a longer term.
    For example, if your payment is, say, $1,200 a month, the lender might let you add $100 a month to each payment for a year until you are caught up. This is called a repayment plan.

  • Changing the terms of your loan.
    If your mortgage is an adjustable loan, the lender might freeze the interest rate before it increases or change the interest rate to a more manageable rate for you. A lender might also extend the amortization period. This is called a note modification.

  • Add the back payments to your loan balance.
    If you have sufficient equity and meet the lender's lending guidelines, the lender might increase your loan balance to include the back payments and re-amortize the loan. This is called a refinance.

  • Make a separate loan to you.
    Certain government loans contain provisions that let borrowers who meet specific criteria apply for another loan, which will pay back the missed payments. This is called a partial claim.

Ways to Stop Foreclosure

When the lender files a Notice of Default, your options are limited. That is why it is better for you to call your lender before falling behind on your payments, because lenders are often reluctant to work out repayment schedules after foreclosure proceedings have been commenced.

You will be given a certain time period to bring the payments current, pay the costs of filing the foreclosure and stop the foreclosure. This is called reinstatement of your loan. If you cannot make up the missed payments and the lender will not work with you, here are a few other options to stop foreclosure:

  • Sell Your Home.
    Interview real estate agents to get an opinion of market value and average DOM to sell your home. You might be tempted to hire a discount broker, but many sellers feel they need the exposure and marketing that full-service brokers offer. Compare both to determine which best meets your needs and time frame.

  • Consider a Short Sale.
    If your home is worth less than the amount you owe, you might be a candidate for a short sale. A short sale affects credit but it's not as bad as a foreclosure. You or your agent will need to negotiate with your lender to find out if the lender will cooperate on a short sale. This is called a pre-foreclosure redeemed.

  • Sign a Deed-in-Lieu of Foreclosure
    This is called deeding the home back to the lender. The homeowner give the lender a properly prepared and notarized deed, and the lender forgives the mortgage, effectively canceling the foreclosure action. Lenders tell me that deeds-in-lieu of foreclosure affect credit the same as a foreclosure.

    The lender might also work an arrangement where a home owner can remain in the home until finding a place to move into. Owners in default should negotiate the right to retain occupancy, arguing that if the lender followed through on the foreclosure, an owner would still enjoy the right of possession during that procedure.

At the time of writing, Elizabeth Weintraub, DRE # 00697006, is a Broker-Associate at Lyon Real Estate in Sacramento, California.

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