I have solely used Docusign for most of my career and have been pleased and never had an issue. My client's love it - which is really the most important opinion. Many use Docusign in their business so they are familiar with it already (also a plus). I have not tried Digital Ink, but I know others who have and seem pleased.
Good morning Christopher, I cant speak to either of these, I have used docusign and it was ok as a trial but Free is King. When HAR added Dotloop, I started using them as opposed to zip forms. Its pretty convenient, not only as digital signatures but as a place to keep up with all of your documents for a transaction as well as some accounting roles. Send the same document for signatures to multiple clients and the can sign at the same time. Every form needed has so far been there for me and over all has been a great tool.
I use Authetisign in Transaction Desk. Both are included in our dues. I used DocuSign for years and Iike Authetisign just as well and I don't have to pay for it. All of the forms that we use are in Transaction Desk so I no longer use ZipForms or DocuSign. Check it out, it's a great program.
At present, I am using Digital Ink. I strongly suggest keeping a very tight rein on your costs. To this end, you have already paid for Digital Ink and you will incur no additional charges by using it. Simply a suggestion.
I've actually used both. Overall DocuSign is better hands down. But free speaks to me so I started using digital ink. Not to mention I just feel like there is no reason why we should be paying for so many services outside our membership, but that's a different post or rant. After today I may be going back to DocuSign. Had an issue with zipform email bouncing and their support weren't able to help. Asked me to coach my client through troubleshooting with their email provider. Seems like making sure emails get to their destination is their job.